BJs refused to issue a refund for canceled membership fees
BJs debited my checking account for membership renewal fees without prior notice or permission, and my current membership has not yet expired. I called to advise their Customer Service Department that I canceled my membership and wanted an immediate refund to my checking account but was told that they don't see the fees on their end - which is outrageous. I am living on a very limited income and I cannot wait "days or weeks" to have this matter resolved. Their overseas call center is horrible. They offer no solution, and, infuriatingly, reply with scripted responses. One of their so-called Supervisors also lied when he told me that they don't have the number for their corporate headquarters. I was able to find it by simply Googling it. Now, when I spoke to the receptionist at their HQ, I was told that he had to transfer me to the Customer Relations Department so I can leave a message and someone will get back to me in (3) days or so. This is not acceptable! We are living in the 21st Century. I need my money to be reimbursed immediately! Do not allow this company to have direct access to your accounts. I will never purchase anything from BJs in the future. I will go to COSTCO instead.