Horrible customer service from top to…
Horrible customer service from top to bottom. I ordered on June 30th a youth jersey for my son’s birthday, it has a ship date of July 10. On July 10th I sent an email inquiring about the status. No response. I call on July 14, they tell me they don’t know why it hadn’t shipped and would investigate and call me or email me. No word. I call on the 15th, get escalated up and they say “it’s now sold out, but yours was “picked” on the 1st so it was allocated to the order. I don’t know what happened, let me investigate and I’ll call you back, just give me 2 hours.” I call back after 3 hours “it’s sold out, we don’t have it that’s why it never shipped.” Wait, no one for a week could tell me this? Now they’re sold out everywhere. You can’t tell me why I wasn’t notified until I initiated a call, why I’m having to call 4 times, why you’ve held the order for over 2 weeks knowing it was out of stock. Beverly was extremely rude, offered me no solutions, no answers, no options to make up for this complete lack of communication. I have done business with a lot of soccer companies, they’ve all been kind and helpful. This place is horrible.