Unacceptable customer service and restrictive account warnings
I am incredibly disappointed with how my recent order was handled. There's one preorder dress, which unfortunately went missing from my delivery. While a refund was eventually issued because the item couldn't be reshipped, the communication from support was completely unacceptable. Despite being a frequent shopper and a Friends with Benefits VIP member(I spent thousands of dollor monthly cuz I love this brand design). I received a restrictive warning from the support team stating that any future lost packages to my address would not be refunded. Punishing a loyal customer and placing flags on an account for a delivery failure completely outside of my control is an incredibly poor business practice. This is a joke.