My experience with Instacart shopper…
My experience with Instacart shopper support has been very disappointing. My account issue was reviewed, but I received a decision by email that I do not agree with and was not given a clear explanation of the specific evidence or details used to make that decision. Other shoppers should keep records of everything, including screenshots, customer messages, batch details, receipts, support chats, and emails. If an issue comes up, ask for the exact reason for any decision and request escalation or another review in writing. Instacart should also consider a probationary security policy requiring shoppers to use a passcode or additional identity verification before a serious account action is taken. A passcode check could help confirm that the actual account holder is using the account and could prevent misunderstandings or wrongful decisions. The work can be helpful, but shoppers should understand that account decisions can have a major effect on their income. Save all documentation and do not rely only on verbal conversations with support.