I am extremely disappointed with this…
I am extremely disappointed with this brand. I visited your San Francisco store three different times fully intending to make a purchase, and every single time I walked out empty-handed because of the staff’s attitude. The sales associates were consistently unfriendly, unhelpful, and seemed annoyed whenever I asked a simple question about sizes, colors, or fabrics. I genuinely felt like I was bothering them just by asking for assistance. There was no warmth, no willingness to help, and absolutely no customer service. For a brand that charges premium prices, this level of service is unacceptable. Customers expect knowledgeable and welcoming staff, not employees who make them feel unwelcome. After three disappointing visits, it’s clear this wasn’t an isolated incident but a recurring problem. It’s a shame because I liked the products, but the poor attitude of the sales associates completely discouraged me from buying anything. I sincerely hope the brand takes customer service more seriously because the experience in this store falls far below the standards a luxury brand should deliver.