I booked a hotel with Expedia
I booked a hotel with Expedia, I travel for work and book many hotel stays every year. So i thought I was fine a booked a stay only to find out the hotel was infested with roaches. I immediately left the room went to the front desk and demanded my refund they said that they had to clear it through Expedia. I didn’t stay a single night. Expedia wouldn’t refund money that day the said they needed to email the hotel first a few days later I received a partial refund which I called Expedia and asked for my full refund since i didn’t spend a single night in the room. They told me a supervisor would reach out in an hour. Said supervisor didn’t reach out till the next day while I was at work and I missed the call. I called back and the customer agent acted as if it was my fault for missing the call. An hour does not mean the next day. They then told me someone would reach back out in 72 hours. It has been 3 weeks since I originally rented the room that I didn’t stay in and still this isn’t resolved