No Customer service
I placed an order with Brumate and also paid for shipping. I had previously bought a Brumate product on Amazon and would be the only way I would buy a product from them again. When I purchased from Brumate. The package never shipped and they put that responsibility on me. The only thing I saw on tracking was that the shipper USPS had received the label not the product. Instead of handling and owning the problem BruMate referred me to some third party insurance they had. They finally reached out and said that they wait 10 days before opening a case. For the price point that they charge and if they desire to have repeat customers this whole process was absurd.I actually like the product very much but more important to me is a company that stands by their product and their process. They clearly do not and do not seem to even want to talk to their customers.