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Ed Vasquez

美国

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DICK'S Sporting Goods

Dicks extend warranty is a waste of money.

My wife purchased a callaway cargo golf bag as a christmas present. I finally got to use the bag. She also purchased the extended warranty. I had some quality issues with the bag and took it back to the store. The young lady the help was very professional and let me know that I need to contact the 3rd party warranty company. The claim needs to be filed on line. I filled out the questionnaire. I got an instant response that they wouldn't help me. I had to call Callaway and they took care of me. It doesn't look good on a company when the managers dont have the authority to take care of customers and have to rely on a 3rd party companies. I can understand this for exercise equipment but for a golf bag? Sad to see.

2026-07-18