I am extremely disappointed with Enercare customer service
I am extremely disappointed with Enercare's customer service. After Enercare recommended replacing my old tankless water heater, they installed a brand-new rental unit. Within weeks, it stopped working, leaving my family without hot water for **five days**. During that time, I received no meaningful updates, no repair timeline, and was repeatedly told to wait for a backordered part. To make matters worse, one of Enercare's managers actually suggested that I take **cold showers** while waiting for the repair. I found this response completely unacceptable and insensitive. Customers pay for a rental service so they have reliable hot water—not to be told to live without it. In the end, the problem was resolved by simply resetting the Enbridge gas meter—a step that apparently could have been identified much earlier. Five days of inconvenience, stress, and uncertainty could likely have been avoided. When customers rent equipment from Enercare, they expect prompt diagnosis, effective troubleshooting, and reliable service. Instead, I experienced poor communication, unnecessary delays, and a complete lack of urgency for an essential household service. This experience has completely eroded my confidence in Enercare. Based on what I experienced, I cannot recommend their rental or service. After this experience, I have only one suggestion: perhaps Enercare should consider changing its name to **"No One Care"**—because that's exactly how I felt throughout this ordeal.