$5k + Down the Toilet!
After spending $5k+ over several years and enjoying the cards very much, I was sent a points notification email and a link to purchase additional cards. The link did not match up with the email. Customer care email was the worst I have experienced. They advised to purchase the large card order and that they would fix it later. So spend my money and hope that an offshore call center staff member would accept my word of the issue. They simply needed to correct the link or the online order BEFORE i submitted payment and they chose not to. I finally sent a letter (4/2/26) to John Wise and Kathryn Stewart - Corporate Office in Massachusetts. NO response as of this date. Will be spending my large card budget elsewhere. Sad situation that a great product can go down the toilet because of bad customer service. **In the response, LovePop clearly either didn't read the review or don't care. The initial Customer Care communication was the worst I've experienced and the reply is to "give our team a call". So it is clear that either this is an AI Response or the Human did not clearly read the initial communication.