ZERO STARS
It should be 0 stars. I bought a brand-new iPhone, and after several years I couldn't remember my Apple ID password. I had written it down, but apparently I wrote it incorrectly, so I started the account recovery process. This happened on Wednesday. More than 72 hours have passed, and I haven't received any updates. To make matters worse, whenever I enter my Apple ID, I just get an error message. My previous phone was destroyed, so this situation is incredibly frustrating. I use my phone for work, and right now I can't even use WhatsApp. The customer support is unbelievably poor. There is no way to speak to anyone, and I have received absolutely no answers from a brand that is supposed to be premium. I'm returning the phone and switching to Android instead.