Eight sleep support experience.
I first wanna say I absolutely love eight sleep it is awesome! I am a night sweater and my spouse is the opposite so she is always cold. With eight sleep we are able to both sleep comfortably together and I no longer sweat in my sleep! I have had my pod 3 for some years now with no issues until recently, so I contacted support and explained what was going on and we ran through the troubleshooting and I ended up sending in some easy to take photos that they needed. They responded that my system was clogged and needed to be replaced. I’m still covered under warranty to so I don’t have to pay a penny! They are also upgrading me to the pod 4 with the matching cover for no charge, not even shipping. Nor do I need to be hassled with returning the old unit I just have to dispose it in an environmentally friendly way. I couldn’t be happier with the way the resolved my situation and I definitely couldn’t be happier with the product as it’s the best on the market! I LOVE MY EIGHT SLEEP!!