Status of confirmed refund
Submitting my claim and details was very simple and efficient. However, I received an email notification from Compensair on 16 June 2026 that the airline has informed them that payment for the compensation has been made to my designated banking details. I advised them that no payment has been received and have i have followed up every Monday (including today) since 16 June 2026. I seem to be getting very generic responses with no information at all regarding why i was advised that payment was made but no funds have been received. The only feedback i received is that the email was sent automatically based on an average time frame. This seems very inefficient and provides false information to the customer which only causes frustration and instills doubt in my mind.