Renewal by Andersen Service is…
Renewal by Andersen Service is HORRIBLE! The sales and installation of a $17K double sliding door was ok. The service has not been responsive and I have been trying to get a response for four months. The issue is the retractable screen door that has NEVER worked since the installation. It was six phone calls into service when I learned that the retractable screen is NOT covered by warranty. They never told us that! They installed a faulty retractable screen and they now want more than $1,000 to install another one. This is the way the KEEP MAKING MONEY on your install. We originally had two double sliders to replace. We decided to do one and the other would follow. NEVER ANDERSEN AGAIN!!