Flight name correction
I booked a flight for me and my husband, I then noticed I put our names that we go by instead of what was on the passport. I contacted Expedia about the error, they instructed me to submit the name correction form and include our passports. First time on Feb 4 after 2 weeks, I followed up they said they were having issues reaching the airline, and to give it a few days. I followed up 8 more times in an email and 4 calls to see where the issue was held up. I called today and they told me it was not a policy to do a name correction, I asked to speak to a Supervisor, who her name was Cindy. She said there was nothing that she could do but refund, however there was going to be a $60 EURO holdback for both of us. I asked why this would be and she said it was policy, I said I was told numerous times by Expedia they could fix it, I contacted the other airline to see if they could help and they said Expedia would need to fix this. At the end of the day I had to pay more for my flight and refund was half of what I paid. Not great customer service at all.