I asked ADT to cancel my subscription…
I asked ADT to cancel my subscription once again. Was transferred by Tanya P to James G (couldn’t get his full last name). James doesn’t need a job in customer service. He was incredibly rude, dismissive, unprofessional and actually sighed with frustration several times. So much so that I asked him if he was ok. Childish, passive aggressive behavior in a professional environment. ADT should be pulling the convo to hear this. Worst interaction in my life. I asked for cancellation, James G offers me decreases to pricing instead. He was recentered to cancellation, more reading off a script. Then was rude enough to say that he was trying to help me (with an attitude) By centering ADT. Lol wow. This man needs to work outside of customer service. Unacceptably unprofessional. Firing him now would save ADT money. Oh, I unplugged my ADT box months ago. Another (nice) rep: oh wow your signal offline for awhile. ADT emails x 2 this morning that my system is online and functioning properly. Ok sounds legit. James finally cancelled my order after he decided to do his actual job. I asked for my $5k back, didn’t try to help. That was a nope. I guess I was kept on hold so he could rehearse his script again. I was offered a decreased rate of $31. Then James G reading off a script again. ADT is a well known scam that allows this in their company? Zero respect now.