The carpet we received was unacceptable…
The carpet we received was unacceptable and arrived damaged. It had black marks/stains all over them upon opening. We had our carpet fitters booked well in advance, as there was around a six-week wait for fitting. There was no way we could wait another six weeks for a replacement, and through no fault of our own, we had to make the difficult decision to have the carpet fitted anyway, as we also had furniture arriving throughout the week for the new bedroom. The carpet was unwrapped by us in the room where it was being fitted, and the black marks were immediately visible. We took photographs straight away as evidence. We have tried scrubbing the affected area and, although it has faded slightly, the damage is still clearly visible. We have now had to position a wardrobe over the damaged section to hide it. What is particularly disappointing is that the damage was clearly present before the carpet reached us. It appears the carpet was badly damaged in the warehouse, yet someone must have seen the obvious black marks and still decided to dispatch it. We have been left with a damaged carpet through no fault of our own and, despite bringing this to your attention, we have not been offered a satisfactory solution. Very disappointing customer service and quality control. We would expect better, especially when purchasing a brand-new carpet.