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Title: Predatory Billing Disguised as "Convenience" – M1 Traps Customers with Confusing Subscriptions I am writing this review because I am beyond frustrated with M1's misleading billing practices. This is not a mistake—this is a system designed to confuse customers and quietly charge us for things we never knowingly signed up for. Here is exactly what happened to me: 1. I subscribed to a Daily Passport for roaming, thinking the **$4.95 "Monthly Subscription Fee"** would cover my daily roaming charges. Logically, that is what "subscription" means, right? **Wrong.** M1 charged me the $4.95 AND an additional $0.99 per day for each day I used data. No clear warning. No plain-English explanation. Just silent double-charging. 2. I also had a $35 China Data Passport added to my bill. I was never clearly told this was a recurring monthly subscription that would auto-renew. It looked like a one-time add-on. By the time I realised, I was already charged—and I couldn't even cancel it easily through the app. 3. When I tried to understand my bill, M1's customer service was useless. Their AI chatbot (A1) gave generic, meaningless replies. There was no human empathy, no clear breakdown, just robotic deflection. It felt like they were trained to confuse, not help. 4. And the worst part? They blame the customer. Their attitude is: "You should have read the fine print." But let's be honest—the fine print is buried, the terms are vague, and the system is deliberately designed to lead you into subscriptions you don't fully understand. This is not transparency. This is a trap. 5. Every single time I try to get help, I am redirected to their useless AI chatbot. No matter what I ask, it funnels me back to the same generic, scripted answers. There is NO way to reach a real human through their digital channels. They have built a wall of bots to block customers from getting help. And when the bot fails, they blame me for being overcharged. Imagine that—I get charged unfairly, and then I get blamed for it.