Disappointing customer service
I ordered 1 x Rug for a total price of $1402 on 18 June with a delivery date between 7-14 July. Received an email 8 July saying the shipment had left the Castlery Warehouse and was on its way. Tracked the shipment and it has moved between Eastern Creek in Sydney and Minchinbury in SYD on 8 July and then hasn’t moved since. Delivery estimate then got updated to 21 July to my address in QLD. I rung the Courier Company 3 times and they have said they are unsure of when they can get the delivery to me and they would call me back and that was 2 days ago. Have not heard back from them. Followed it up with a phone call to Castlery who said they would follow it up and that was also 48 hours ago and haven’t heard back. Followed it up with another email to Castlery this morning asking for an update and no reply. Extremely disappointed in the customer service. If I had known that it would take this long to receive one single rug, I would have gone and purchased one in store from another company on the Sunshine Coast.