No ordered part and no refund - finally received refund after almost two month.
Today is July 22nd. I ordered a lawn tractor part on May 31. It did not ship, and around June 15, the order status changed to no longer available. Credit will automatically be issued for this part. To this day, no credit has been issued. There is no way to get a real person to talk or text with. I sent emails, and so far the responses are: Thank you for contacting us regarding your concerns with your recent order W980518 from searspartsdirect.com. We do appreciate your feedback. We have escalated the issue to our escalation team for a refund for the part 53219****. You will be notified once we receive an update on the refund. Kindly allow some more time. Please accept our apologies for the inconvenience. We appreciate your business and thank you for choosing Sears. 7/24/2026 update - Finally after multiple Emails the refund was issued with apology. It should not have been so hard.