I am very disappointed with my…
I am very disappointed with my experience at Crunch Fitness Coral Springs. When I signed up for personal training, I was told that after completing six sessions, I could cancel at any time. I completed more than six sessions, but then suffered a triceps tendon injury while working out. The staff advised me to freeze my personal training for one month so I could recover. When my injury did not improve, I returned to cancel my personal training. The manager, Danny, told me I could not cancel while my personal training was frozen and that I had to wait until the freeze ended. As a result, I will be charged $170 of training even though I cannot use the sessions. This policy feels unfair and misleading. I followed the gym's recommendation, only to discover that freezing my account prevented me from canceling. During our conversation, Danny demanded that I "respect" him in an aggressive tone, even though I remained calm and respectful throughout the entire interaction. I expected understanding and professionalism, especially given that I was dealing with an injury, but he showed no concern for my situation and seemed completely indifferent when I told him I was considering changing gyms because of this. I feel like I am being forced to pay for services I cannot use. Because of this experience, I have decided to cancel my membership and join another gym. I cannot recommend Crunch Fitness Coral Springs.