Verification system stopped me from purchasing
Ordered $6k worth of equipment a few months ago for store pickup. It arrived on time but I was not able to make it to the store and they cancelled my order at the end of the day. I called right away, agent said it's a verification issue, but helped me reorder right away. The next day, woke up with the order being cancelled again. Called and was told they couldn't verified me since I didn't respond to their verification call/email. I never got any call or email from Best Buy regarding to verification. Then I was told to create a brand new account with new name, all new info so the verification is not a problem. Guess what, this third try is still getting verified. I waited the whole day today and my order is sitting in the story but they just wouldn't let me pick up. I could use the product that day already! So I went to B&H and ordered everything and it will come by next day! No hassle! I understand BB is trying to prevent suspicious activities and protect customers. But it doesn't make sense that the staff can't verify it, only the system can. And no body in the call center seems to know what the system actually needs in order to pass the verification… After I spent 2 whole days, calling 10+ time and basically begging them that I'm real person, I gave up. And I probably won't come back o Best Buy ever again in the future.