Jada was very helpful and sent me the…
Jada was very helpful and sent me the automatic transfer document right away. However, it is hard to work with the robot who answers the customer service calls, and when transferred, there is often a language barrier with help from other countries. I will still have to f/up to find out if the faxed form was received and/or my email with the document attached. Otherwise I would have given 5 stars.