Helpful customer service
Today was my first time using the app. I had made a reservation but when I got to the lot, the spots were taken. Not knowing what to do, I called the help line. The call was answered almost immediately. Coco helped identify a couple of other lots but they were not close enough for me to use at this time. So when I advised I would use another lot nearby, she said to send the receipt by email (she provided an email) and I would be reimbursed the difference between the cost of the original lot and the one I ended up parking at. I appreciated this and was happy that she was able to rectify the issue in this way.