Best overall team in all aspects. Product, communication, troubleshooting
The team at Aftershock were extremely helpful for me. This isn’t a normal textbook 5 star review but I think it highlights how well the team can help and compensate when things just don’t go as planned. I ordered a PC back in April and when it landed at home it just didn’t operate as planned. They assisted me to do some troubleshooting via email and also booked a tech call with Bradley. Brad gave me some advice over the phone and also done a screen take over to do some further testing and troubleshooting. Ultimately, we decided to send the PC back for further testing. While I was frustrated that the system didn’t operate as planned, the communication and process so far was very simple, clear and consistent. They did their troubleshooting and was found to have a RAM issue. They sent it back and got some reason on first start up had blue screened and done multiple forced restarts. Once I reported this they immediately said there is no longer a point in trying to continue with this system and initiated the process to send this back once again but this time replace it with a brand new system. For the inconvenience they compensated some more valuable components into the PC and a bundle for all the inconvenience. Something I was never expecting, however they understood that the process up to this point was not the best from the point of view of a being a customer and still not having a working PC. The fact that they realise the inconvenience, acted promptly, communicated frequently and clearly owned up to the inconvenience by compensation. To me, this ultimately shows that they really do pride themselves on a great customer experience and high quality control. Although not the initial experience I thought when purchasing I can’t fault the process at all and even though it would be easy to leave a bad review given the circumstances the way they reacted and responded can’t be rated anything the 5 stars. The PC is now back with me and working as planned. 5 stars for the pc, the trouble shooting, the email response time, teams call and screen call. 5 stars for everything. Especially Bradley who helped me the most throughout this process. Appreciate you guys!