I want to change my rating from 1 star to 3
I want to change my rating from one star to three. I was having a hard time trying to cancel and I really didn't want to cancell my trip. I bought the trip protection so that if I had to cancel I would get my refund. Turns out I didn't cancel and right now I am relieved. But if there was one thing I could say to improve uou service is to have actual people answer your phones as well not leave people on hold in or in the que for over 45 mins to an hour ....especially when they call early business hours. I formally apologize for my harsh previous rating of your service. I am going to give you all another shot because I felt I was harsh. I am Reserve my overall opinion after my trip. I hope to continue using your service and hope excuse my business. I myself was in Customer Service for a very long time so I am a bit of a customer service snob with no kind of tolerence run around, being hustled or treated like a Mark.With that I hope excuse me, and I bid you good day.