Order #36740 | Purchased May 7
Order #36740 | Purchased May 7, 2026 I contacted Chamelo support four times about a clear warranty issue and have received zero response. Problem: When charging, the light turns from red to blue, but the glasses will not power on even after more than 2 hours of charging. I provided clear photos and a video showing the exact problem. Emails sent with no reply: - July 4, 2026 - July 8, 2026 - July 15, 2026 (fourth email) After four ignored emails, it is clear that customer support is not handling warranty claims properly. I paid for a product that is still under warranty and simply requested a prepaid return label for replacement. Instead, I have been completely ignored. This level of silence is unacceptable. I expect Chamelo to review this case immediately and provide the prepaid shipping label so I can return the defective unit. Leaving this public review is the only way I have left to get a response after being ignored four times.