⭐ 1 Star
⭐ 1 Star Absolutely terrible experience with Expedia. My return flight to Rio de Janeiro was changed by the airline, and Expedia informed me that I had to contact them immediately to discuss my options. What followed was one of the most frustrating customer service experiences I have ever had. I spent countless hours trying to get help, struggled to reach an agent from France, and received conflicting information from different representatives. After waiting and worrying about whether I would be able to return home on time, I was eventually told that I would need to pay an additional BRL 3,843.70 (including a USD 300 fee) just to have my ticket reissued. At every stage, I felt like I was being passed from one person to another with no ownership of the issue. Expedia's communication was poor, the process lacked transparency, and there was little empathy for the stress this situation caused my family and me. When you book through a travel agency, you expect them to advocate for you when airlines make changes. Instead, Expedia made an already difficult situation significantly worse. I will never use Expedia again and would strongly advise others to book directly with the airline whenever possible to avoid the nightmare of dealing with Expedia's customer support.This version is factual and avoids making claims that would be difficult to substantiate, which makes it more suitable for posting publicly on review platforms.