One of the worst experiences of my life…
One of the worst experiences of my life. When delivered, boxes were ripped, torn, crushed. Many plastic bins were cracked, dented, lids broken. Many furniture items had never been wrapped, stored/shipped properly. Many furniture items were damaged, broken, missing pieces. Furniture that was taken apart was not put back together. Very poor communication and it takes well past 48 hrs. to hear from anyone in the company for any reason- takes days and days. Little communication about transit and delivery. You will have no idea who has your stuff, where it is or where it is going. I was told that the delivery was to be on a Monday or Tuesday and my things were not delivered until the following Sunday. Don't bother contacting IVL directly because no one responds. They will also low ball the moving estimate and then charge thousands of dollars more upon pick up because no one comes to your home and assesses the size of you belongings. You pay IVL for the space on the truck not for how many items you have. Even though you give an inventory list, they are strictly charging you for SPACE. Even if you send them dimensions of certain items, they will ignore it. So if no one comes to accurately assess the size of your furniture, then they will charge you more on the day of pick up when the movers actually see the size of your things. STAY AWAY! Hire someone else!