NEVER AGAIN!
NEVER AGAIN! I started renovating a 1300 sq ft apartment. The first room was the main bedroom's bathroom. I went on Crate and Barrel and found this vanity (the one I ordered was this style with one sink only) that I really liked. I ordered it and it was to be delivered about 10 days after. Starting from a week before, I received confirmation after confirmation (email, text...) up until the very day before. I took the day off from work to receive it. The evening before I got a call to tell me that "the vanity was not on the truck" so my delivery was cancelled... I am not sure Crate and Barrel know what "confirmation" means... I called customer service to find out what had happened. The agent said that she had never heard this before and rescheduled my delivery. I also received a text from someone named Paula who was really going to make sure everything was going to be ok. "You are in great hands" was the last words on the text. Again I start receiving confirmations (email, text...) and took the day off to receive the vanity. THE DAY OF THE DELIVERY, I received a text (not even an agent or Paula) saying that my order had been cancelled AGAIN. I was of course furious and called customer service to cancel the order and get my money back. They barely apologized!! The order was going to be the first of many. I have another bathroom that is going to be renovated, a kitchen and living area. I was going to order all one by one in the next couple of months and my budget was in the $12k to $15k. After this lovely experience I am going to spend that money with their competition... NEVER AGAIN!