Unexpected locked accounts and slow support response
I went through the process of adding my property, creating a new lease for a tenant, and setting up payments for my tenant. However, the next day they unexpectedly locked my account without notice of any kind (no email, no text, nothing). Had to call them to find out why. They claimed they needed to verify identify and property ownership and had to escalate the ticket to a verification process that I was told would take 72 hours! On top of if, my tenant was unable to make a payment while all of this was happening, even though they assured me that would not be the case. In short, @Avail, if you're going to require this kind of verification, do it at account creation and not behind my back the next day! My tenant was the one who told me she could not pay; embarrassing. Also, they really need help when it comes to this verification; there is no reason that it should take 72 hours when proof is sent almost immediately.