They intentionally overcharge you and suggest it's your responsibility to catch them
On several occasions I was incorrectly charged. I have two years worth of black membership and twice They charged me forty hours for a monthly subscription as well. The customer services basically non existent. When there's an issue, you can text with an AI bot, that does absolutely no good. And then you wait between twelve and twenty four hours ( sometimes more) for a response from a (allegedly) human being... i still have my doubts. The second time I asked why they still keep overcharging me.It was implied, it was my responsibility to make sure they don't overcharge me or steal for me. The audacity is mind boggling. In fairness, it is convenient to be able to order nearly everything you want when you want, but their prices are nowhere near as good as some of the local stores. The difference being they have a better selection that you pay a premium for. They do offer free shipping on some items. And when I attempted to I purchased it, they rejected my credit card numerous times until until the the product I wanted was no longer available when I asked if they would be willing to honor it. And showed them that my credit card was rejected by them. They told me I had to call my bank, but that same day when they refuse to honor that deal.Does that mean make another purchase on a different bottle of whiskey, it appears that this company maybe advertising products, They don't have or won't sell. I have screen captures of the transcripts, and I would love to be able to post them here. I just can't figure out how. If anybody who reads, this has a friend that is considering purchasing liquor online, please ensure they look at this review. Also, please share these facts with everyone.You know. Posted on facebook, instagram, anywhere people communicateleord knows I'll be doing the same Update: This is a reply to flaviar's reply I did get my money back after having been charged incorrectly on more than one occasion, but it's only because I caught it. You still didn't mention why one of your employees implied that it was incumbent upon me to make sure you don't steal from me. Because you did it to me on weather.One occasion I don't believe you corrected the issue at all. I'm also curious how many people you stole forty dollars a month from before I caught you. I showed you a screen capture of the whiskey I was attempting to purchase and your website rejecting my credit card... The same credit card I used the day before I tried the purchase and the day after. You didn't see a rejection on your side Because you're dishonest, company had no intention of selling the product, it's just part of your scam. It seems to me like you advertised products to get people to your website that you had no intention of selling. There was nothing wrong with my credit card.There was something wrong with your dishonest company. You also did not address the complete lack of customer service, i am one hundred percent convinced that everybody you text with or email with.At this company is a bot. I think somebody created a website that uses AI as a middleman for selling whiskey.