Disappointing experience from start to…
Disappointing experience from start to finish. Trying to purchase an esim was hard initially as payment stated it didn't go through and then I was charged twice. I was told I would get a refund but after a week I had to chase again. Refund came through though but why should I have to chase? Worse than that I purchased a 20gb plan. After using 6gb I got a warning via text from Orange saying I was nearing my 10gb limit. I checked with the WhatsApp customer service and was told to ignore the message as I had purchased a 20gb plan. Guess what? I got cut off at 10gb and customer service is not responding. So I paid for a product and they didn't provide it. Took my money for 20gb and only offered me 10gb. I have travelled for many years and always used another provider without an issue so will return to them. You should never expect to be cut off when travelling for no reason. Happy to add that after numerous messages and requests for me to send screenshots of SIM configuration (good job I had access to WiFi at the time) I was sent a new SIM after trying to explain that the old one didn't work. Watch out with these people though as only a new SIM fixed the problem as the original expired after 10GB.