customer service rep great, Company Not So Much
While the customer service rep, Luis Pena, was helpful, knowledgable and friendly; This company is incredibly dificult to work with. Liberty Home Guard has one of the most annoying phone trees possible. Liberty home Guard, is SLOW to respond, SLOW to make a decision and has so many layers of steps before actual resolution that I could die before they pay any money out or fix a problem that requires replacement of equipment.