I recently purchased a new Qrevo Edge…
I recently purchased a new Qrevo Edge S5A vacuum cleaner. The vacuum cleaners was missing parts and didn't work. Roborock agreed to provide a "new" vacuum cleaner as a replacement. Instead, it provided a refurbished/used vacuum cleaner. Obviously, that's not what I purchased. Now, Roborock is REFUSING to provide a new vacuum cleaner and also refused to discuss the matter by phone. BEWARE