Damaged item, crappy customer service
I placed an order directly thru Roborock for cleaner. It arrived yesterday damaged in box by fed-x. We immediately contacted customer service and have had nothing but issues with communication and responses. They notified us that we need to return damaged merchandise and package before they will even ship out my new cleaner. So explain to me why I paid over $500 for a machine I can’t use and now you, Roborock want to delay getting me a new box. Come on do better. This is crappy service and communication… your company needs to get there crap together. You better hope I get new one sooner than later! I have no problem reporting you to the BBB.