The associate who loaded my order…
The associate who loaded my order seemed unusually concerned about how I opened the rear hatch of my van. I prefer using my key fob to open it. It took about a second and caused no delay or inconvenience. He initially sarcastically asked whether the overhead button “didn’t work.” I thought the comment was unnecessary, so I let it slide and didn’t respond. Apparently that wasn’t enough, because after loading my order he decided to circle back and give me a tutorial on how to operate my own vehicle. I explained that I simply preferred using the key fob. He scoffed under his breath, “Yeah, but you don’t have to,” and walked off. Got it. Thanks. I’ll treasure the one second I save. Meanwhile, he released my order without ever checking my ID, even though identity verification is part of the curbside pickup process. It was odd to see so much attention devoted to correcting a harmless personal preference while the actual pickup procedure was skipped entirely. I don’t mind suggestions when they’re relevant, but there was no reason for this interaction to become condescending. If Home Depot has a preferred way for customers to open their own vehicles, that expectation should be communicated professionally. Otherwise, customers should be free to use whichever method they prefer, especially when it has no effect on the pickup process