Extremely concerning charges
Extremely concerning charges – refund requested immediately I am writing this review on behalf of my mother, who is currently on the phone with her bank attempting to stop transactions associated with BrowPro. My mother made this purchase because she was trying to do something kind for me. I am currently undergoing chemotherapy and am about to lose my hair, including potentially my eyebrows, and have been feeling extremely self-conscious about it. She believed she was making a one-off purchase of approximately $20-something, including three products and shipping. Instead, she has discovered two separate charges of approximately $30 and $70 associated with this purchase. These charges were not what she understood or intended to authorise when placing the order. My mother is also a pensioner and does not have money to simply lose to unexpected charges. What was supposed to be a small and thoughtful purchase to support her daughter during cancer treatment has now resulted in her having to contact her bank because she is frightened that further money may be taken from her account. We are requesting that BrowPro immediately: 1. Cancel any subscription, membership, recurring payment authority or other ongoing arrangement that may have been created in connection with this purchase. 2. Remove her payment details from any system where they are stored and ensure that no further charges are attempted. 3. Provide written confirmation that there will be no further transactions. 4. If her bank is unable to stop or reverse the approximately $30 and $70 transactions, refund those amounts in full to the original payment method. 5. Do not require her to provide unnecessary additional financial or personal information in order to obtain the refund. Given what has occurred, she is understandably extremely reluctant to provide this company with any more sensitive information than it already holds. If BrowPro believes these additional charges were authorised, I would ask the company to provide clear evidence showing exactly where, before payment was submitted, my mother expressly agreed to these specific amounts and/or any recurring subscription or membership. This experience has been incredibly upsetting. My mother thought she was spending a small amount of money to help her daughter feel a little more confident while going through chemotherapy. Instead, she is now worried about the security of her bank account and whether more money will be taken. We are giving the company the opportunity to resolve this properly: cancel everything associated with the account, ensure there are no further charges, and refund any disputed transactions that the bank is unable to stop or reverse. If this is resolved promptly and in full, I will update this review accordingly. Until then, I would strongly encourage anyone considering purchasing from this company to carefully check exactly what they are agreeing to, take screenshots of the checkout process, and monitor their bank account afterwards.