Best Buy Geeksquad Protection...questionable now
I went to best buy today to have my z fold 6 inside screen protector replaced under the Geeksquad full protection warranty as they did for me a year ago because the original also started detaching in the middle. The store seemed pretty calm with staff standing about so I thought it is probably a good day for a warranty repair and not take their time away from sales. My Geeksquad warranty is still active for another year. They then told me they didn't do the inside screen. But I had to tell them that they did at this location last time and it's their screen protector. They checked the system and all good but they said they have to check if they have it now. Then they said that they upgraded their machine and no longer can do this and that they do not have any more of those screen protector that are big enough for my z fold 6 screen size as all of theirs is small and they only have for the z fold 7. But then I thought maybe the z fold 7 screen is pretty much the same size as the z fold 6 but didn't say that to them. They said that Central City Best Buy may have the older machine to help me. They told me to call them. I asked if they might be able call their Central City location. The manager told me to call myself. The other staff called and they she told me they didn't have it. I said I understand but I am hoping to find a way to fix this screen protector because it is so bad that the phone is harder to use and see the stuff being displayed. They kept saying they can't do anything for the warranty and they understand that the warranty covers this but they can't do anything. They then recommended that I take it to Samsung to get it replaced. I asked if it is covered under the warranty and they said no, I will have to pay for it. I thanked them for their time and asked them if they can replace my wife's front cover screen which is also under our warranty. They did. And then the manager asked me if I had seen the latest z fold 8. I wasn't in the mood. My wife and I had opted to buy our phones only from Best Buy because of the Geeksquad full protection plan to give us piece of mind. We bought the phones without the mobility plan to ensure it was unlocked. We often tell others to buy through Best Buy and get their warranty. Not so sure anymore. Disappointed.