Xbox Series X directly from the…
Xbox Series X directly from the Microsoft Store. It installed an update out of the box and now powers off within 15 seconds every time we turn it on. Completely dead on arrival. Here's the kicker — the return option has been removed from my order page, and Microsoft Sales Support has hung up on us twice when we called for help. No response on any platform, no way to file a claim on the Xbox or Microsoft support sites. I'm well within the advertised 60-day return window for a defective product. This is unacceptable for a company of Microsoft's size selling premium hardware. @xbox @microsoft — do better. #Xbox #XboxSeriesX #Microsoft #CustomerService #DOA #ConsumerRights