Learn from my mistakes
Learn from my mistakes! DO NOT TRUST THEM! I had a brand new GE combo washer dryer go out turned out to be a refrigerant leak) The machine was only 1.5 years old They called me told them they would not be fixing the machine and that they would be covering the cost of my machine at 100%. I said great sounds good. Then they sent over the replacement options/ payout all the reimbursement options were dryer only units and the cash pay out was $850 ( not even enough to cover their dryer only units they were offering) I told them this is not 100% the machine that you are not fixing is $2500 After days of back and forth I talked to a member named Fabio who said i needed open a washer claim so i could get paid out on both the dryer side and washer side of the unit. I agreed and opened the washer claim, then the next day i got a call saying they were gonna close my washer claim since i already had a claim for the machine open under the dryer, so i explained that it was opened at the advice of liberty home guard themselves and explained the situation that it is a combo all in one machine so to replace it means i would need to purchase both a washer and a dryer. they then told me i would hear back in a day, THAT NEVER HAPPENED! finally after a week i called to check on the claim, i was told they were working on it at the exact moment and i would hear back within a hour.... THAT NEVER HAPPPENED! finally 2 days later I got a missed call so i called them back just to be told theyll be emailing me the reimbursement options for my washer, Great , except 10 mins later I open the email to see they are giving me $250 towards a washer, even their replacement options ranged from $850-900, and they were only covering $250 of that. TELL ME HOW THAT IS COVERING MY UNIT AT 100%??!?!?! So after the $75 service fee my pay out is technically only $175.... so in total after a month of back and forth. After 2 $75 service fees LIberty thinks its okay to pay me $950 towards a $2500 machine.... STAY AWAY! This has been hands down the WORSTTTTTTT home warranty i have EVER dealt with I would NEVER recommend the, to even my worst enemy.