Misleading UI Visual Desync & Dismissive Customer Support
I am writing this review to share a very disappointing experience with Hellcase regarding front-end visual errors and support handling. During a case opening, the animation clearly landed directly on an AK-47 | Fuel Injector. However, when checking my site inventory immediately after, I was instead credited with a cheap Dual Berettas | Cartel. When I reached out to support to report what was clearly a front-end/client-side animation desync between what the visual wheel displays and what the backend registers, I was met with zero flexibility. Because I wasn't actively screen-recording during a routine session, support completely shut down the inquiry, stating their server logs show no errors and that there is "nothing further they can do." While I understand backend server seeds determine drops, a site's visual interface needs to accurately reflect what the user receives. Having a visual display show a £100+ item only to credit a £0.76 item creates an incredibly misleading experience. Support dismissing a clear front-end display issue simply because a player isn't recording 24/7 is very poor customer service. If support or management is willing to look into this visual glitch and account history properly, my Steam ID / Ticket details can be provided upon request.