I purchased what I believed was a $1…
I purchased what I believed was a $1 course and was later charged $39 for a subscription that I did not intend to continue. I contacted support immediately, cancelled the subscription immediately, and politely requested a goodwill refund. During our conversation I found several recent Trustpilot reviews describing situations very similar to mine, where customers stated they had unintentionally subscribed, contacted support, and received a refund. I shared these reviews with the support team, hoping my case could also be reconsidered. Unfortunately, I was told that they could not comment on other customers’ cases and that their decision would remain unchanged. I appreciate that the support team responded quickly. However, I was disappointed that, despite similar publicly described experiences, my request was not reconsidered.