Great customer service
Quick response when I emailed asking for support. Great tips and suggestions were provided for the issue we were experiencing. After trying the fixes but before I had emailed back to request a replacement part, I had another email saying that the kit was going back to development team and there wouldn’t be replacement parts to mail out, but they would send us a different kit instead and offered a few to choose from. Was nice to be offered this, rather than having to ask or feel like we got a “bad” kit. They did what they could to address a problem which I assume was more widespread than just us. This is the mark of great customer service and one of the reasons we have been a customer for years