Horrible Company
At first the experience was semi decent. I was told the time frame to build and come out to install my patio door would be not until June. This was March when this process started. I was perfectly fine with that. Less than 4 weeks later I get a notification that my door was ready to be installed. GREAT NEWS, right ? I told my sales person Keidon London multiple times that I want my patio door to open from the right side looking out. He wrote the correct door down but what appears at my house ? The wrong side. The workers installing it told me to reach out to their boss. In which I did but never had an answer or RETURNED my call…. Even reached out to the local Window Nation and no one returned my call. I gave it a week because why should I be reaching out when your company messed up the order. Decided to call the workers boss Ronald Stewart? again. He didn’t pick up but did end calling me back. He didn’t have any information to give me like I was a forgotten customer. He said he has to look into it… first off if I never called, would I have received a call back ? To me that seemed like I wasn’t going to until I called. He finally calls back with information. We have to make another door and it will take 4-6 weeks. Great news again. I get my door finally, it’s the right one!!! But during the installation they forgot to plug my door and put a lock for the screen door and they messed up my flooring by peeling it. During these installations I was not available because taking 4 days off from work it’s not ethical. I make another appointment for them to come out and finish the patio door. Great they come and they only have an order to plug the door. I told Amy Fitzpatrick that it was missing door plugs and a missing screen door lock. 4 times someone had to come to my house. Last and final time coming out I get the call from the service tech. He says you need plugs and the screen door lock. I said no just the lock. He goes I don’t have that on my truck. I’m like great he would’ve showed up without the part AGAIN. Remind you it’s a small little bracket that goes on the door frame that they should have a bunch in their trucks. This is the worse company I’ve ever worked with. No one returns your calls and keeps pushing you to someone else and all you do is go around in circles.