I've been using this practice for about…
I've been using this practice for about four months for medical weight loss and, overall, I've had success—I have lost nearly 20 pounds. The providers I've seen previously were kind, encouraging, and supportive, which is why I continued using this service despite paying $150 out of pocket for each visit. Unfortunately, my experience with my most recent provider was completely different. I left the appointment feeling judged rather than supported. When I explained that I average around 10,000 steps a day at work and attend an exercise class when my schedule allows, he rolled his eyes and told me that walking at work "isn't exercise." While I understand the importance of structured exercise and lifestyle changes, there are respectful ways to have those conversations. As someone actively working to improve my health and who has already achieved significant weight loss, I expected guidance—not condescension. He also recommended that I see a dietitian, which is a reasonable suggestion, but it was presented in a way that felt dismissive rather than collaborative. My goal was to discuss the next phase of my treatment. Another provider in the practice had previously discussed transitioning me from phentermine to another medication after tapering off, but that conversation was essentially ignored. I also want to mention that I was previously scheduled with another provider who failed to show up for three separate Zoom appointments. Although she was very pleasant when we finally connected, being stood up multiple times without notice is unprofessional, especially when patients are paying cash for appointments. I appreciate the providers who have helped me achieve my progress, but consistency in professionalism and patient respect is just as important as the treatment itself. I hope this feedback is taken constructively because the practice has potential, but my most recent experience was disappointing.