Warm Refrigerator
Puls repaired the defrost heater assembly for one of my rental apartments in March 2026. This past week, my tenants contacted me to let me know that the refrigerator was not cooling again. I contacted Puls, and they sent out a technician on Friday. The technician arrived, did not contact me, and set up another appointment for Monday 7/27 between 6:30-8:30 am. Nobody showed up to the appointment on Monday, and nobody contacted me. The latest technician noted that the problem was the defrost heater assembly again. Now, the job is "on hold". Meanwhile, my tenants have food spoiling in a warm refrigerator, and every customer service rep I have spoken to has told me something different. I specifically told the customer service supervisor to just charge me for the repair. If I am owed a credit because the job is covered under warranty, we can worry about that later. I consider this to be an emergency because it involves people's food, and your company's lack of urgency or communication is unacceptable.