Poor Customer Service by SRI
I was trying to account for a credit card charge on our company card and saw in Audible CA website this - Note: If you choose to contact customer care, please have the 9-digit code found on the Audible charge available. E.g.: MB3TM39P0. I did exactly that and talked to "SRI" (she refused to give any employee details), gave her the 9-digit code, she then asked me for Amazon details which I clearly don't have which was why I was investigating this unknown charge, and after putting me on hold, refused to give me any details since I only have the 9-digit code. I questioned the one stated on their website - have the 9-digit code ready. I told her to revise that one, coz even when you provide this, they will not assist you. It was a waste of time calling them. What a joke, very poor customer service.