If I could give 0 stars
If I could give 0 stars, I would. My EA account was hacked, and despite providing invoices, payment details, my billing address, EA Play Pro subscription, previous and current EA IDs, purchase history, and every piece of information I could remember, I still couldn’t recover my own account. The support experience has been incredibly frustrating. Every new case starts from scratch, I have to answer the same questions repeatedly, and after hours of trying, I’m simply told that I’m “very close” or “quite close” without being told what information is actually preventing verification. I understand the need for account security, but there should be a better process for legitimate account owners who can prove ownership through purchases and account history. Instead, it feels like you’re stuck in an endless loop of repeating the same information. This has been one of the most frustrating customer support experiences I’ve ever had. I genuinely hope no one else has to go through this