Fantastic customer service
I just received this product and haven't tried it yet (Wooden Shampoo Holder, Coconut Oil Repair Conditioner, Rice Water Shampoo, and Rice Water Conditioner) but I wanted to get in here to share my experience with customer service! My first package got stolen and when I reached out to Viori hoping, but not expecting, that they might send me a replacement they were SO friendly and understanding — and they agreed to! I then told them I would be out of town and asked when I should have them resend it accordingly and they let me reach back out to them about a week later to place the reorder. I just appreciated their friendliness and willingness to jump in to help me out, including the multiple responses and coordination. Thank you and I am excited to try the product now!